At Femora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

---

1. Information We Collect

When you visit our website, place an order, or subscribe to our newsletter, we may collect:

• Full name

• Phone number

• Email address

• Shipping and billing address

• Payment details (processed securely through third-party providers)

• Order history

• Device information (IP address, browser type, cookies)

---

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order confirmations and tracking updates

• Improve our website and services

• Send promotional emails (only if you subscribe)

• Prevent fraud and ensure secure transactions

We do not sell, rent, or trade your personal information to third parties.

---

3. Payment Security

All online payments are processed through secure third-party payment gateways. We do not store your credit/debit card details on our servers.

Cash on Delivery (COD) orders require only necessary shipping information.

---

4. Cookies Policy

Our website uses cookies to:

• Improve user experience

• Analyze website traffic

• Remember your preferences

• Provide relevant marketing content

You can disable cookies in your browser settings at any time.

---

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

---

6. Third-Party Services

We may use trusted third-party services for:

• Payment processing

• Shipping and courier services

• Email marketing

• Analytics

These providers only access necessary information to perform their services.

---

7. Your Rights

You have the right to:

• Request access to your personal data

• Correct inaccurate information

• Request deletion of your data

• Unsubscribe from marketing emails at any time

To exercise these rights, contact us at:
support@femora.pk

---

8. Changes to This Policy

Femora reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

---

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Femora
Email: support@femora.pk
Customer Support Hours: Mon – Sat | 11 AM – 7 PM
Nationwide Delivery Across Pakistan